Service Advisor – Oswestry

About Us:

Join a well-established, excellent Shropshire brand - Incorporated in 1918, we have over 105 years of retailing vehicles in Shropshire, enjoying a long and well-earned reputation for quality vehicles and excellent customer service.

A company with almost 300 colleagues, and with a great record of staff retention, and proven career advancement opportunities.

We operate 3 franchise dealerships across Shropshire representing 3 manufacturers’ car, and van brands.

Position:

Due to retirement, a fantastic opportunity has arisen for a front of house Service Advisor at our Oswestry dealership. We are seeking a dynamic, highly motivated individual who can demonstrate excellent customer service skills while thriving in a fast-paced environment.

Key Responsibilities:

  • Greeting customers
  • Scheduling service appointments
  • Cataloguing customer concerns and comments
  • Logging service orders and descriptions of problems and repairs
  • Translating customers concerns and problems into standard repair terminology
  • Work alongside the service team/departments to deliver an exceptional customer service experience
  • To actively promote and fully explain the value of additional work to customers to ensure you maximise the profit generated from the service while maintaining the bond of trust.

About You:

  • The flexibility and willingness to learn
  • The ability to work under pressure
  • The ability to work accurately, with attention to detail
  • Strong communication skills
  • Excellent interpersonal and customer facing skills
  • The ability to work as part of a team
  • IT skills
  • Full UK Driving Licence required

Preferred Experience

  • Experience with Kerridge/Drive and E Dynamix systems
  • Knowledge of Skoda and Ford vehicles is advantageous but not essential




Join the Furrows Group and drive your career forward with a team that values excellence, dedication, and customer satisfaction.

Furrows Limited is a diverse and inclusive employer, and welcomes applications from people of all backgrounds.

Location Oswestry
Salary £35,000 OTE

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