Service Advisor - Shrewsbury

Furrows Group is a privately-owned, family run business serving motorists in Shropshire and surrounding areas since 1918. We are a multi-franchise dealership with 3 sites based in Telford, Shrewsbury and Oswestry offering Ford, Mazda, Kia and Skoda.

A vacancy has arisen for a front of house experienced Service Advisor based at our Shrewsbury dealership. We are looking for a dynamic, highly motivated individual, who can demonstrate excellent customer service skills whilst working in a fast-paced environment.

You will be responsible for:

  • Greeting customers
  • Scheduling service appointments
  • Cataloguing customer concerns and comments
  • Logging service orders and descriptions of problems and repairs
  • Translating customers concerns and problems into standard repair terminology
  • To actively promote and fully explain the value of additional work to customers to ensure you maximise the profit generated from the service while maintaining the bond of trust.
  • Work alongside the service team/departments to deliver an exceptional customer service experience

  • Person specification:

  • The flexibility and willingness to learn
  • The ability to work under pressure
  • The ability to work accurately, with attention to detail
  • Strong communication skills
  • Excellent interpersonal and customer facing skills
  • The ability to work as part of a team
  • IT skills
  • Full UK Driving Licence required
  • Minimum 1-year main dealer experience desirable

  • Please send CV with a covering letter briefly outlining experience to

    Ref: SERV-ADV

    Working Hours Monday to Friday, Saturday working/Thursday late night on a rotational basis
    Location Shrewsbury
    Salary Competitive
    Closing Date 26/02/2020