Familiar face takes over at Furrows

A Shropshire motor group has appointed a new general manager at its Oswestry dealership – but he already knows the company better than most.

Richard Pettener has taken over the reins at the Whittington Road branch of Furrows, and he has worked for the company for the past 26 years.

“I’ve worked for Furrows for many years and held many different roles in the after-sales departments,” said Richard.

“And now I’m delighted to have been given the chance to step up to the challenge to oversee the transition of our business in Oswestry as we unveil a brand new showroom in the coming weeks.

“I will also be focusing on the co-ordination, development and management of the dealership, as well as managing the service department.

“These are extremely exciting times at Furrows of Oswestry, and it’s a real honour to have been chosen to lead the team as we prepare for the future.”

Richard has previously led the service teams at Furrows dealerships in Telford and Shrewsbury, introducing new initiatives and working practices both front-of-house and in the workshops to develop the customer service the team offers.

He also completed his Master of Science degree in the automotive industry after studying at Loughborough University Business School as a post graduate alongside his full-time job.

Furrows Dealer Principal Dave Farthing said: “We’re very proud of Richard and his dedication and commitment to Furrows over the years – he was the perfect choice to take over at Oswestry.

“With such massive changes on the horizon for the dealership, we’re pleased he’ll be at the helm during our transitional phase and we hope his experience will ensure a smooth and stress-free changeover.”