Commercial Service Advisor – Telford

About Us:

Join a well-established, excellent Shropshire brand - Incorporated in 1918, we have over 105 years of retailing vehicles in Shropshire, enjoying a long and well-earned reputation for quality vehicles and excellent customer service.

A company with almost 300 colleagues, and with a great record of staff retention, and proven career advancement opportunities.

We operate 3 franchise dealerships across Shropshire representing 3 manufacturers’ car, and van brands.

Position:

A fantastic opportunity has arisen for a front of house Commercial Service Advisor at our Telford dealership. We are seeking a dynamic, highly motivated individual who can demonstrate excellent customer service skills while thriving in a fast-paced environment.

Key Responsibilities:

• Greeting customers
• Scheduling service appointments
• Cataloguing customer concerns and comments
• Logging service orders and descriptions of problems and repairs
• Translating customers concerns and problems into standard repair terminology
• Work alongside the service team/departments to deliver an exceptional customer service experience

• To actively promote and fully explain the value of additional work to customers to ensure you maximise the profit generated from the service while maintaining the bond of trust

About You:

• The flexibility and willingness to learn
• The ability to work under pressure
• The ability to work accurately, with attention to detail
• Strong communication skills
• Excellent interpersonal and customer facing skills
• The ability to work as part of a team
• IT skills
• Full UK Driving Licence required

Preferred Experience:

• Experience with Kerridge/Drive and E Dynamix systems
• Knowledge of Ford vehicles is advantageous but not essential

Benefits:

• Salary of £35,000 OTE

• Group Life Assurance Scheme
• Employee, Friends and Family discounts
• Health & Wellbeing Programme
• Employee Referral Bonus
• Holidays 30 days (inc. bank holidays)
• Birthday holiday

Hours of work: Monday to Friday, 45 hours per week. Saturdays will be required on a rota basis.

Salary: Competitive depending on experience.

How to apply:

If you are passionate about the automotive industry and have the skills to provide exceptional customer service, we invite you to apply. Please send your CV and cover letter to hr@furrows.co.uk .

Join the Furrows Group and drive your career forward with a team that values excellence, dedication, and customer satisfaction.

Furrows Limited is a diverse and inclusive employer, and welcomes applications from people of all backgrounds.