Warranty Administrator - Telford

About Us:

Join a well-established, excellent Shropshire brand - Incorporated in 1918, we have over 105 years of retailing vehicles in Shropshire, enjoying a long and well-earned reputation for quality vehicles and excellent customer service.

A company with almost 300 colleagues, and with a great record of staff retention, and proven career advancement opportunities. We operate 3 franchise dealerships across Shropshire representing 3 manufacturers’ car, and van brands.

Position:

We are currently seeking a highly organised and detail-oriented Warranty Administrator to join our team. As a Warranty Administrator you will ensure that the warranty process is maintained in accordance with the requirements of the franchises that the Furrows Group represents.

Responsibilities:

• Review the claims submitted by each dealership location.
• Ensure the warranty process has been correctly followed and appropriate supporting documentation is held to facilitate accurate completion of the warranty claim.
• Submit warranty claim through manufacturer system on a timely basis.
• Ensure adherence and compliance with manufacturer requirements for claim submission.
• Liaise with respective service managers to ensure changes to warranty process are adequately communicated and identified issues are communicated and dealt with immediately.
• Rejected warranty claims are dealt with on a timely basis and reason for rejection communicated to relevant service manager.
• Monitor daily statements, and outstanding claims resolving any issues to obtain payment.
• Manage storage of completed claims and supporting documentation.
• Attend relevant training courses as and when required.
• Maintain strong working relationship with service managers and manufacturers

Requirements:

• The ability to manage your own workload and work on your own initiative.
• Previous experience in a similar role within the automotive industry.
• Excellent organisational skills with attention to detail.
• Strong literacy and numeracy skills.
• Good mechanical knowledge would be an advantage.

What We Offer:

• Competitive salary based on your experience
• 30 days holiday including bank holidays
• Company pension
• Group Life Assurance
• Health & Wellbeing Programme
• Friends & Family vehicle discounts
• Employee Referral Bonus
• Supportive and inclusive team culture
• The opportunity to work for a company now owned by an Employee Ownership Trust, ensuring a collaborative and rewarding workplace

Hours of work: Monday to Friday, 8.30am to 5.00pm (40 hours per week).

Flexible working: We are happy to discuss a 4-day working week at interview stage.

Furrows Limited is a diverse and inclusive employer, and welcomes applications from people of all backgrounds.