TPS Centre Manager

A vacancy has arisen for a TPS Centre Manager. As a TPS Centre Manager you will lead, manage and motivate the TPS Centre team to achieve an agreed business plan and provide excellent customer service. You will ultimately be responsible for strategic planning, processes and all aspects of running a successful TPS Centre. A full description of the role and responsibilities can be found below.

Key Responsibilities

Leading the Team

  • Ensure Centre targets set by Head Office are achieved
  • Translate overall sales targets into departmental targets and, with first line management, set challenging but achievable goals
  • Ensure the team is motivated and recognised and incentivised through appropriate rewards and bonuses to achieve and exceed targets
  • Create Personal Development Plans for first line direct reports (Sales Manager, Warehouse Supervisor, Sales Development Manager and Centre Administrator)
  • Conduct regular 1:1 performance reviews to monitor the achievement of first line reports individual KPI’s, and provide developmental or corrective support where required
  • Hold weekly First Line Sales Management Meetings with the Sales Manager and Sales Development Manager to specifically focus on sales targets, sales strategy, performance against targets, and sales/marketing campaigns etc. to enable targets to be hit/exceeded
  • Hold monthly First Line Management (Sales Manager, Sales Development Manager, and Warehouse Manager) meetings to review overall centre progress against KPI’s and align/re-align strategic goals
  • Hold regular meetings with the whole team to cascade salient information and ensure positive staff moral
  • Lead by example – act as a role model to the whole TPS team
  • Ensure the TPS Centre is resourced appropriately at all times to ensure service levels are met and exceeded
  • Recruit new staff as required following the appropriate recruitment processes
  • Create a Manpower Plan for your centre and put a succession plan in place to accommodate a growing site and staff turnover
  • Lead induction and development activities for the team (in conjunction with the TPS Centre management team and Learning Services)
  • Set an example to the team by developing self and positively engaging with own development journey
  • Ensure core operating procedures and processes are documented and available to your team members so ‘business as usual’ continues when staff are off on holiday or transition out of the business

Customer

  • Create and maintain a customer centric culture in the business
  • Maintain a high level of customer satisfaction via the team – through understanding customer requirements, stock optimisation, responses to requests, provision of expert advice, product knowledge, and the resolution of queries and complaints
  • With the TPS Centre management team, monitor delivery schedules and van routes to maintain and improve service levels
  • Gather feedback and comments from the TPS Centre team on customer needs and expectations and action accordingly
  • Ensure the TPS Centre management team provide a professional image to the customer in line with TPS operational standards
  • Ensure NPS feedback is acted upon, including regular customer visits to segmented customers

Business Development

  • Work within the identified sales strategy to increase sales revenues for the top value customer base
  • With the Sales Development Manager and Sales Manager, plan and develop sales plans for targeted customer groups to achieve agreed sales targets
  • Regularly monitor business performance through measuring actual performance against business targets and KPI’s – identify opportunities for improvement and take action for any deviations
  • Analyse internal and external market data to develop an understanding of the potential sales opportunities with the different customer bases
  • Ensure that the in-group HoB is fully aware and engaged with the TPS site’s sales and balance score card performance

Systems and Processes

  • Work to achieve agreed business plan and budget – controlling costs within agreed parameters including Gross Margin levels
  • Ensure compliance with business standards and processes, financial, legal and ethical guidelines (including Warranty)
  • Maintain an effective relationship with the TPS Regional Sales Manager, Business Consultant and other external contacts
  • Ensure the overall security of the stock and premises
  • Share best practises across the region, network and with RSM
  • Effectively manage the centre staff holidays and absences to ensure customer sales and service levels are maintained
  • Ensure that all van routes and delivery resources are fully optimised at all times
  • Adhere to requests and deadline made by TPS

Other

  • Utilise training courses via learning services to continually develop and maintain skills to efficiently and effectively perform in your role
  • Create strategic plans to ensure the longevity of your TPS Centre
  • Hold weekly first line centre management meetings to focus on the Business Improvement Plan to ensure centre KPI’s are met
  • Manage key stakeholders including TPS Head Office and Investor to the benefit of all parties

Key Competencies

  • Genuinely TPS
  • Customer Experience
  • Managing Self
  • Operational Effectiveness
  • Managing People
  • Leading the Business

Experience and Knowledge

  • Minimum GCSE in Maths and English Language or equivalent
  • A proven ability or aptitude for leading and motivating a team to achieve business targets in a B2B or automotive environment
  • Demonstrates a real passion for building long term relationships with customers
  • Ability to plan strategies and activities to grow and develop a business
  • Ability to communicate effectively and build strong relationships with all key stakeholders
  • Possesses a high degree of IT literacy

To apply for this role please send a CV and covering letter to gareth.richards@furrows.co.uk

Ref: TPS-MNGR

Working Hours Full-time
Location Shrewsbury
Salary To be discussed
Benefits
Closing Date 01/01/2021