Service Manager – Ford & Kia (Shrewsbury)

This is an opportunity to lead, influence, and shape a high-profile aftersales operation representing Ford and Kia.

We are looking for an established, confident Service Manager — someone who knows what good looks like in a modern main-dealer workshop and has the presence, discipline, and leadership capability to deliver it consistently.

The Role

As Service Manager, you will take full responsibility for the day-to-day performance of the Service Department, leading an experienced team across workshop, service advisors, warranty, and support functions.

Reporting to the Group Service Manager, you will:

• Take ownership of performance, profitability, and customer experience
• Lead from the front — setting standards, expectations, and pace
• Drive VHC / EVHC quality and conversion, not just compliance
• Balance commercial results with customer trust and team engagement
• Develop your people, manage performance, and build a strong, accountable culture
• Be a visible leader on site, respected by colleagues and customers alike

Who We’re Looking For

This role will suit someone who:

• Is currently (or recently) operating as a Service Manager in a franchised dealership
• Has proven experience delivering strong workshop control, customer satisfaction, and financial results
• Is comfortable managing experienced technicians and front-of-house teams
• Understands manufacturer standards, audits, and brand expectations
• Leads with clarity, fairness, and consistency
• Values being part of a business where people matter and success is shared
• Keyloop DMS/E – Dynamix experience desirable

Ford or Kia experience is desirable, but strong franchise experience (or similar) and leadership credibility are essential.

What You’ll Get in Return

• Real autonomy, with support from an experienced Group Aftersales structure
• Competitive salary package, aligned to experience
• 30 days holiday (including bank holidays)
• Group Life Assurance
• Sick pay, increases with length of service
• Health & Wellbeing benefits
• Employee & Family discounts
• Birthday holiday
• Employee Referral Bonus

Why Join Furrows?

Furrows is an Employee Ownership Trust (EOT). That means we think long-term, invest in our people, and run the business responsibly — not for short-term gain, but for sustainable success shared by everyone who works here.

If you’re an experienced Service Manager who takes pride in running a professional operation and wants to be part of a business you can genuinely stand behind, we’d like to hear from you.

How to Apply

Please send your CV (and a brief covering note if you wish) to: hr@furrows.co.uk .

Furrows Limited is an equal opportunities employer and welcomes applications from all backgrounds.