Experienced Service Advisor/Office Manager

Join a well-established, excellent Shropshire brand - Incorporated in 1918, we have over 105 years of retailing vehicles in Shropshire, enjoying a long and well-earned reputation for quality vehicles and excellent customer service.

A vacancy has arisen for a front of house experienced Service Advisor/Office Manager based at our Telford dealership within our commercial service department. We are looking for a dynamic, highly motivated individual, who can demonstrate excellent customer service skills whilst working in a fast-paced environment.

You will be responsible for:

  • Greeting customers
    • Scheduling service appointments
    • Cataloguing customer concerns and comments
    • Logging service orders and descriptions of problems and repairs
    • Translating customers concerns and problems into standard repair terminology
    • To actively promote and fully explain the value of additional work to customers to ensure you maximise the profit generated from the service while maintaining the bond of trust.
    • Work alongside the service team/departments to deliver an exceptional customer service experience

    Essential skills:

    • The flexibility and willingness to learn
    • The ability to work under pressure
    • The ability to work accurately, with attention to detail
    • Strong communication skills
    • Excellent interpersonal and customer facing skills
    • The ability to work as part of a team
    • IT skills
    • Full UK Driving Licence required

    In return we’ll offer:

    ✓ 30 days annual leave (including bank holidays)

    ✓ Discounted Car Purchase Scheme

    ✓ Discounted Service / Parts / Bodyshop services

    ✓ Pension Scheme

    ✓ Employee wellbeing services

    ✓ Life assurance 2 x your salary

    ✓ Company sickness/absence pay

    Location Telford
    Salary £33,150 per annum

    Apply for the Role Today.

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