Commercial Service Advisor – Shrewsbury

A fantastic opportunity has arisen for a front of house Commercial Service Advisor at our Shrewsbury dealership. We are seeking a dynamic, highly motivated individual who can demonstrate excellent customer service skills while thriving in a fast-paced environment.

Key Responsibilities:

• Greeting customers
• Scheduling service appointments
• Cataloguing customer concerns and comments
• Logging service orders and descriptions of problems and repairs
• Translating customers concerns and problems into standard repair terminology
• To actively promote and fully explain the value of additional work to customers to ensure you maximise the profit generated from the service while maintaining the bond of trust
• Work alongside the service team/departments to deliver an exceptional customer service experience

About You:

• The flexibility and willingness to learn
• The ability to work under pressure
• The ability to work accurately, with attention to detail
• Strong communication skills
• Excellent interpersonal and customer facing skills
• The ability to work as part of a team
• IT skills
• Full UK Driving Licence required

Preferred Experience:

• Experience with Kerridge/Drive and E Dynamix systems
• Knowledge of Ford vehicles is advantageous but not essential

Benefits:

• Group Life Assurance Scheme
• Employee, Friends and Family discounts
• Health & Wellbeing Programme
• Employee Referral Bonus
• Holidays 30 days (inc. bank holidays)

Hours of work: Monday to Friday, 45 hours per week. Saturdays will be required on a rota basis.

Salary: Competitive depending on experience

How to apply: If you are passionate about the automotive industry and have the skills to provide exceptional customer service, we invite you to apply. Please send your CV and cover letter to hr@furrows.co.uk

Join the Furrows Group and drive your career forward with a team that values excellence, dedication, and customer satisfaction.

Furrows Limited is a diverse and inclusive employer, and welcomes applications from people of all backgrounds.