Service Advisor or Trainee Service Advisor – Shrewsbury

About Us:

Join a well-established, excellent Shropshire brand - Incorporated in 1918, we have over 105 years of retailing vehicles in Shropshire, enjoying a long and well-earned reputation for quality vehicles and excellent customer service.

A company with almost 300 colleagues, and with a great record of staff retention, and proven career advancement opportunities.

We operate 3 franchise dealerships across Shropshire representing 4 manufacturers’ car, and van brands.

Position:

The Furrows Commercial Team in Shrewsbury is performing better than ever, with a new leadership team, record-breaking results, and an ambitious plan to become the best in the business. We’re now looking for a Service Advisor or Trainee Service Advisor to be part of our continued growth and success.

If you thrive in a fast-paced environment, understand the value of great customer relationships, and want to be part of a team that’s going places — we want to hear from you!

What You’ll Be Doing:

• Be the first point of contact for our commercial customers – building relationships, not just taking bookings.
• Translate customer concerns into technical instructions for the workshop.
• Manage the service process from start to finish, with clear communication and total transparency.
• Maximise service opportunities and upsell where appropriate — always with integrity and trust.
• Collaborate closely with our strong workshop and parts teams to deliver a seamless customer experience.

What We’re Looking For:

• Previous Service Advisor experience (desirable) – we welcome applications from candidates with a background in the hospitality sector.
• Strong organisational skills and the ability to work under pressure.
• A genuine customer-first attitude with great attention to detail.
• Knowledge of Kerridge/Drive and E-Dynamix is a plus.
• Ford experience is helpful, but not essential.
• Full UK driving licence.

What We Offer:

• Competitive salary based on your experience
• 30 days holiday including bank holidays
• Company pension
• Group Life Assurance
• Health & Wellbeing Programme
• Friends & Family vehicle discounts
• Employee Referral Bonus
• Supportive and inclusive team culture

• The opportunity to work for a company now owned by an Employee Ownership Trust, ensuring a collaborative and rewarding workplace

Hours:

Monday to Friday, 45 hours per week. Saturday mornings on a rota basis.

Ready to bring your experience to a winning team?

Send your CV and cover letter to hr@furrows.co.uk and let’s start the conversation.

Join Furrows Group – where your experience is valued, your voice is heard, and your career moves forward.

Furrows Limited is a diverse and inclusive employer, and welcomes applications from people of all backgrounds.