ARC Receptionist/Administrator – Telford

Furrows Group is a privately-owned, family run business serving motorists in Shropshire and surrounding areas since 1918. We are a multi-franchise dealership with 3 sites based in Telford, Shrewsbury and Oswestry offering Ford, Mazda, Kia and Skoda.

A vacancy has arisen for an ARC Receptionist/Administrator based at our Telford Dealership. We are looking for a highly motivated individual, who can demonstrate excellent customer service skills.


  • Cultivate close and harmonious relationships with all work providers, customers and colleagues
  • Understand customer needs and perception
  • Maintain up-to-date knowledge of insurance company policies including, provision of courtesy cars
  • Ensure all courtesy cars are covered by insurance before release
  • Ensure completed cars are not released until confirmation of payment is received.
  • Keep customers informed of job progress and completion date
  • Update in house and external management systems accurately and timely
  • Ensure bs10125 standards are adhered to all times
  • Customer reception and queries
  • Arrange or issue insurance cover for courtesy cars
  • General administration
  • Liaise with insurance company on inspection requirements and approvals
  • Control of courtesy cars
  • Organisation of external vehicle logistics. (Collection and Delivery)
  • Raise job cards
  • Final invoicing of completed job cards

How to apply: Please submit your CV to


Working Hours Monday to Friday, 40 hours per week
Location Telford
Salary To be discussed
Closing Date 17/05/2022