ARC Receptionist/Administrator – Telford

Furrows Group is a privately-owned, family run business serving motorists in Shropshire and surrounding areas since 1918. We are a multi-franchise dealership with 3 sites based in Telford, Shrewsbury and Oswestry offering Ford, Mazda, Kia and Skoda.

A vacancy has arisen for an ARC Receptionist/Administrator based at our Telford Dealership. We are looking for a highly motivated individual, who can demonstrate excellent customer service skills.

Duties:

• Cultivate close and harmonious relationships with all work providers, customers and colleagues
• Understand customer needs and perception
• Maintain up-to-date knowledge of insurance company policies including, provision of courtesy cars
• Ensure all courtesy cars are covered by insurance before release
• Ensure completed cars are not released until confirmation of payment is received.
• Keep customers informed of job progress and completion date
• Update in house and external management systems accurately and timely
• Ensure bs10125 standards are adhered to all times
• Customer reception and queries
• Arrange or issue insurance cover for courtesy cars
• General administration
• Liaise with insurance company on inspection requirements and approvals
• Control of courtesy cars
• Organisation of external vehicle logistics. (Collection and Delivery)
• Raise job cards
• Final invoicing of completed job cards

How to apply: Please submit your CV to hr@furrows.co.uk