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Our Furrows Motability Specialists are dedicated to advising you on the most suitable vehicle for your needs and are on hand to help with any queries.
Below, we have detailed some of the most common questions our customers ask. If the question you have is not shown below, you can get in touch with one of Motability specialists on 01743 454444 (Shrewsbury), 01952 641433 (Telford) or 01691 654141 (Oswestry) or visit the Motability website here.
Am I eligible to join the Scheme?
You can apply to join the Motability Scheme if you receive one of these disability allowances:
You need to have at least 12 months left on your allowance if you're applying to join the Scheme. You can check your award length on your allowance award letter, or you can contact your allowance provider.
How do I apply?
If you’re eligible for the Motability Scheme, all you need to do is contact your chosen Furrows dealership to arrange an appointment.
If you apply at the dealership, you’ll need to bring or have these with you:
If you have applied online you only need to bring or have these with you:
What do I need to take when I collect my car, and can someone collect it for me?
When you collect your new car, you need to be there even if you will not be driving it.
You'll need to take your PIN with you to sign for the car and the driving licence of all drivers. You must not give your PIN to anyone.
You can see your PIN in your Motability Scheme online account and it will also be sent in a letter.
If you have an appointee, they'll need to pick up the car for you. If you need to delay the collection, please speak to your Furrows Motability Specialist.
Is servicing covered by the Scheme?
Yes, servicing is covered as part of the Motability Scheme, and it doesn't end there. Your insurance is also included, as well as breakdown assistance and replacement tyres.
How long is my lease and what do I do when it ends?
Leases generally run for three years from the date you got your car. You’ll see this date on your lease agreement.
The options available at the end of your lease are:
If the question you have is not shown above, you can get in touch with one of Motability specialists on 01743 454444 (Shrewsbury), 01952 641433 (Telford) or 01691 654141 (Oswestry) or visit the Motability website here.
© Furrows Group Ltd
Reg. Office: The Shrewsbury Garage, Benbow Business Park,
Harlescott Lane, Shrewsbury, Shropshire. SY1 3EQ
Reg. Company Number: 00149772
VAT Reg. No. 823 8521 30
Furrows Limited are a credit broker and not a lender. We are Authorised and Regulated by the Financial Conduct Authority. FRN 688547. We can introduce you to a selected panel of lenders, which include manufacturer lenders linked directly to the franchises that we represent. We act as an Agent for the Lenders and we would introduce you firstly to the manufacturer lender linked directly to the particular franchise who are usually able to offer the best available package to suit your needs. If they are unable to make you an offer of finance, we then seek to introduce you to the next best offer of finance from another lender on our panel. When you enter into a finance agreement with them, they will pay us a commission which can be either a percentage of the amount borrowed or a fixed documentation fee. Should you be accepted for credit, this commission amount will be detailed on your paperwork, before executing the contract, allowing you to understand the commission arrangement with the Lender. Our aim is to secure the best deal for you with your eligibility. All finance applications are subject to status. Furrows Limited are appointed representatives of Assurity Solutions Limited. This company is authorised and regulated by the Financial Conduct Authority, with FCA authorisation number 517510. Permitted activities include advising on and arranging general insurance contracts. Full FCA Statement can be found here
Furrows are proud to members of the following organisations:
