Once you are happy with your quotation a member of our sales team will submit your application to Ford Credit. When the finance documentation is complete, you can drive away in your new Ford vehicle.
At the end of your agreement you have three options:
RENEW: Choose another vehicle
You can trade in your old vehicle, or sell it privately if you prefer. You must settle your account, and then you may use any excess value over your Optional Final Payment as a deposit or advance payment on your next Ford vehicle.
RETURN: Hand the vehicle back
You'll have nothing further to pay, providing the vehicle is in good condition and the agreed mileage hasn't been exceeded.
RETAIN: Keep the vehicle
If you decide to keep the vehicle, assuming all payments have been made you just need to pay the Optional Final Payment plus the Purchase Fee and it's yours to drive away.
Finance subject to status. Guarantees may be required. Freepost Ford Credit. Failure to make payments on time may make obtaining credit in the future more difficult. Your vehicle may be repossessed if you do not keep up payments.
Ford Options and Ford Options Cashplan Wear and Tear policy: When returning the vehicle its condition is assessed in accordance with our wear and tear guidelines. We can provide you with full details once your agreement is up and running.
Treating customers fairly: Treating customers fairly is a core principle at Ford Credit and forms a cornerstone of how we do business with all our customers and is embedded in our company culture. If, at any time, you believe that we have failed to live up to this principle please contact us.
Ford Credit 0345 712 5490. Calls to 0345 numbers are charged at the same rate as a standard 01 or 02 geographic number, even when calling from a mobile. Ford Credit is a trading style of FCE Bank plc, which is authorised by the Financial Conduct Authority and the Prudential Regulation Authority under firm reference number 204469.
Your protection: Ford Credit is a member of the Finance and Leasing Association (FLA) and adheres to their Lending Code. You can view this code at www.fla.org.uk/index.php/consumer-information/lend... . The code sets out key commitments and principles that we believe are fundamental in providing excellent customer care. As well as setting out industry guidelines, the FLA offers a Concilation and Independent Arbitration Scheme for complaints less than eight weeks old. For more information please feel free to ask our Customer Service team or contact the FLA direct on 0207 836 6511. If your complaint is still not closed to your satisfaction after a period of eight weeks, you have the legal right to escalate the complaint to the Financial Ombudsman Service (FOS) by calling 0800 0234 567 or by email to firstname.lastname@example.org. You can view further details of this service on www.financial-ombudsman.org.uk/consumer/complaints...