Service Manager - Shrewsbury

Furrows Group is a privately-owned, family run business serving motorists in Shropshire and surrounding areas since 1918. We are a multi-franchise dealership with 3 sites based in Telford, Shrewsbury and Oswestry offering Ford, Mazda, Kia and Skoda.

A vacancy has arisen for a Service Manager to join our busy service department in Shrewsbury. The Service Manager role is one of the toughest and demanding roles within our dealerships. The role is critical in supporting the Dealership Principal and the Group to reach their objectives. The role holder is not only determined to achieve outstanding customer service results but is also finance and sales orientated. Therefore, we are looking for an exceptional individual who is able to demonstrate a successful track record within the role, ideally with franchise experience in the motor industry.

You must be committed to achieving excellence. You will be able to clearly demonstrate your ability to generate impressive results by increasing performance, profitability and operating efficiency. You must have strong leadership and people management skills as your primary focus it to lead your team to deliver their business objectives. You will be expected to drive the business forward and maximise customer satisfaction whilst motivating and managing the whole team. You will also be expected to drive EVHC and Video’s with service advisors so that all customers benefit from the service we offer above other dealers. You will be able to demonstrate that you share our company values and possess strong leadership, communication and organisational skills.

About you:

• Strong IT skills
• Leadership/supervision
• Planning and organising skills
• Delivering results and meeting customer expectations
• Analysing
• A full valid UK driving license

How to apply: Please submit CV to

For further details regarding the role please contact


Working Hours To be discussed
Location Shrewsbury
Salary To be discussed
Benefits - Contributory Company Pension Scheme
- Group Life Assurance Scheme
- Employee, Friends & Family Discounts
Closing Date 30/11/2019