Service Advisor - Telford

Furrows Group is a privately-owned, family run business serving motorists in Shropshire and surrounding areas since 1918. We are a multi-franchise dealership with 3 sites based in Telford, Shrewsbury and Oswestry offering Ford, Mazda, Kia and Skoda.

A vacancy has arisen for a front of house experienced Service Advisor based at our Telford dealership. We are looking for a dynamic, highly motivated individual, who can demonstrate excellent customer service skills whilst working in a fast-paced environment.

You will be responsible for:

  • Greeting customers
  • Scheduling service appointments
  • Cataloguing customer concerns and comments
  • Logging service orders and descriptions of problems and repairs
  • Translating customers concerns and problems into standard repair terminology
  • To actively promote and fully explain the value of additional work to customers to ensure you maximise the profit generated from the service while maintaining the bond of trust.
  • Work alongside the service team/departments to deliver an exceptional customer service experience

Person specification:

  • The flexibility and willingness to learn
  • The ability to work under pressure
  • The ability to work accurately, with attention to detail
  • Strong communication skills
  • Excellent interpersonal and customer facing skills
  • The ability to work as part of a team
  • IT skills
  • Full UK Driving Licence required
  • Minimum 1-year main dealer experience desirable

Hours of work: Monday to Friday, Saturdays/Thursday late night on a rotational basis (46.5 hours per week)

Salary: Competitive

To apply: Please send CV with a covering letter briefly outlining experience to


Working Hours Monday to Friday, Saturdays/Thursday late night on a rotational basis (46.5 hours per week)
Location Telford
Salary Competitive
Closing Date 12/08/2021