Contact Centre Advisor (Full Time) – Shrewsbury

About Us:

Join a well-established, excellent Shropshire brand - Incorporated in 1918, we have over 105 years of retailing vehicles in Shropshire, enjoying a long and well-earned reputation for quality vehicles and excellent customer service.

A company with almost 300 colleagues, and with a great record of staff retention, and proven career advancement opportunities.

We operate 3 franchise dealerships across Shropshire representing 3 manufacturers’ car, and van brands.

Position:

We are currently recruiting for a Customer Service Advisor to join our aftersales contact centre based in Shrewsbury. Dealing with high volumes of calls, online bookings and live online chats you’ll need to provide a high level of customer service whilst ensuring all customer queries are dealt with promptly and accurately. Experience preferred; however, training will be provided to the successful candidate with the required skills.

Key Responsibilities:

• Maximise customer awareness of all retailer services
• Ensure highest level of customer care and satisfaction at all times
• Maintain excellent standards of departmental administration with attention to detail is key
• Achieve the required standards of process efficiency
• Supervision of the daily booking of aftersales work through the Service Workshop
• Initiate job documentation and maintain customer records and follow up systems accordingly

About You:

• Good communication and listening skills
• Good IT skills, Microsoft office etc
• Organised
• Methodical
• Motivated
• Flexible
• Data entry
• Accuracy
• Provide customer service effectively on the telephone and a good standard of written English
• Knowledge on KERRIDGE/DRIVE and Edynamic systems would be advantageous.

Furrows Limited is a diverse and inclusive employer, and welcomes applications from people of all backgrounds.