Mazda UK celebrates after receiving a Feefo Gold Trusted Service Award 2020, an independent seal of excellence that recognises businesses for delivering exceptional experiences, as rated by real customers.
Created by Feefo, the Trusted Service is awarded to businesses using the tool to collect reviews and insights based on genuine customer reviews, and those who meet the criteria of excellence achieve the highly-valued Gold Trusted Service Award.
With an average score of 4.8 out of 5 across 2,773 reviews, and over 97% of owners rating Mazda four or the maximum five star rating throughout 2019, Mazda has achieved a ‘gold’ trusted status for both its products and services, and further demonstrates the brand’s customer-first approach.
Commenting on Mazda’s recognition, John Bache, Communications and Digital Transformation Manager at Mazda UK, said: “we have always put the customer at the heart of the brand, so it’s a great achievement to be honoured with the Gold Trusted Service award. The recognition is a true reflection to our commitment to delivering a first-class experience for every customer.”
Designed to ensure customers can get transparent feedback they can trust from real Mazda owners, visitors to the Mazda website can browse, search and filter genuine customer reviews based on key aspects of the car that are really important to them; including safety, performance and comfort.
Adding, “our partnership with Feefo is extremely valuable to us as we are able to give our customers honest and unbiased information directly from real Mazda owners. The beauty of Feefo is that it enables us to consistently improve, so we’re looking forward to another successful year.”
Congratulating Mazda on winning this year’s award, Steph Heasman, Director of Customer Success at Feefo, commented: “The Trusted Service award has always been about recognising companies that go way beyond the norm in customer experience and generate great feedback from happy customers. This year we’ve been delighted to see so many companies using Feefo to provide outstandingly high levels of all-round service.”