Service Sales Advisor | Shropshire | Furrows Group

Service Sales Advisor

Furrows Oswestry


The Service Advisor role is one of the busiest and most critical roles in our dealerships, which is why you must have experience in the role. The role holder acts as the relationship manager between the customer and the workshop, ensuring our customer satisfaction levels are outstanding. The Service Sales Advisor is the first point of contact for our service customers. They call customers in advance of their visit to welcome them and ensure they are clear what they need to bring with them. On arrival, the Service Sales Advisor will take the customer through all the necessary paperwork ensuring they understand all the technical terms of the work that needs to be carried out. They are responsible for setting customer expectations and keeping in touch with them throughout the service or repair of their vehicle. It is also their responsibility to take payment and sell additional products.


Therefore, we are looking for an experienced and exceptional individual with excellent inter-personal skills as well as time management and organisational skills to ensure the efficient booking and servicing of FORD and SKODA customer vehicles. You will be assertive and a great team player with excellent communication skills and the ability to sell additional products and services to our customers.

We are looking for individuals who possess the following competencies:

• Outstanding Personal Presentation
• IT Literacy
• Delivering Results and Meeting Customer Expectations
• Learning and Researching
• Coping with Pressure and Setbacks
• Following Instructions and Procedures

Role & Responsibilities

The key responsibilities of this role are as follows:

  • Customer Satisfaction (CSI): To take responsibility to achieve the highest possible customer satisfaction levels in excess of the manufacturer national average by building trust, communicating well and exceeding customer expectations. To provide a quality of service that means Customers would not consider using our competitors.
  • Maximising Profit per Customer Visit:
  • Product Sales: To actively and professionally promote all ancillary products to achieve targets set by your Manager every day.
  • Up Sell: To actively promote and fully explain the value of additional work to customers to ensure you maximise the profit generated from the service while maintaining the bond of trust.
  • Data Quality: To accurately and vigorously collect, manage and input all customer contact and vehicle data into the Power system to maximise the quality and content of the customer database.


Please apply in writing to: Richard Pettener, General Manager, Furrows Limited, Whittington Road, Oswestry by email to: richard.pettener@furrows.co.uk

Ref: FURROWS-08

Location Oswestry
Closing date 30/11/2016