Experienced Service Advisor/Office Manager

Join a well-established, excellent Shropshire brand - Incorporated in 1918, we have over 105 years of retailing vehicles in Shropshire, enjoying a long and well-earned reputation for quality vehicles and excellent customer service.

A vacancy has arisen for a front of house experienced Service Advisor/Office Manager based at our Telford dealership within our commercial service department. We are looking for a dynamic, highly motivated individual, who can demonstrate excellent customer service skills whilst working in a fast-paced environment.

You will be responsible for:

Greeting customers

• Scheduling service appointments
• Cataloguing customer concerns and comments
• Logging service orders and descriptions of problems and repairs
• Translating customers concerns and problems into standard repair terminology
• To actively promote and fully explain the value of additional work to customers to ensure you maximise the profit generated from the service while maintaining the bond of trust.
• Work alongside the service team/departments to deliver an exceptional customer service experience

Essential skills:

• The flexibility and willingness to learn
• The ability to work under pressure
• The ability to work accurately, with attention to detail
• Strong communication skills
• Excellent interpersonal and customer facing skills
• The ability to work as part of a team
• IT skills
• Full UK Driving Licence required

In return we’ll offer:

✓ 30 days annual leave (including bank holidays)

✓ Discounted Car Purchase Scheme

✓ Discounted Service / Parts / Bodyshop services

✓ Pension Scheme

✓ Employee wellbeing services

✓ Life assurance 2 x your salary

✓ Company sickness/absence pay