Accident scheme unveiled

14 September, 2011

Shropshire’s leading Ford motor dealership is making it easier for customers to get their cars back on the road with the launch of a new “accident management” programme.

It will arrange for repairs to be conveniently carried out at their nearest Ford accident repair centre, using genuine Ford trained technicians, following Ford repair methods. One call sorts out everything.”

The launch of the service follows recommendations by the House of Commons transport committee, which wanted to see a more transparent and efficient way of driving down the cost of claims, with regard to referral fees, car hire charges and personal injury claims.

Mr Lloyd added: “This programme will not induce customers to make a personal injury claim. Customers retain their legal right to make a valid claim, but neither Ford nor any of its partners will benefit from this.

“The team at Furrows dealerships will not be asking drivers to sign credit agreements underwriting the cost of repairs, or hire car provision.

“This is great news for Ford drivers across Shropshire. It takes over many complex parts of the repair process, such as contacting the insurance company, organising vehicle recovery, and providing a courtesy car, with a single phone call or even at the touch of a button on your Iphone.”

Ageas Insurance Limited is the first insurer to endorse Ford Accident Management. Spokesman Rob Smale said: “I have been impressed by Ford’s determination to do something different within accident management.

“We look forward to assessing the success of this new programme and working with Ford, handling calls to benefit customers.”