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Furrows of Telford is starting the year in celebration following the win of a Kia 2023 Customer Experience Award.
The annual Kia Dealer Excellence Awards celebrate the best dealerships in the UK, covering excellent customer experience and service, with customer satisfaction, sales, online Reputation score and quick responses to customer queries all taken into account. The Customer Experience Awards certificates are only presented to the top 20-performing dealers.
Gareth Theuma, Customer Experience Manager at Kia UK Limited said: “Kia had a record-setting performance in 2023 once again, with 107,765 sales, having sustainably built growth throughout the year. With any growth, it’s vitally important to continually raise the bar and put customers first, which I’m proud to say our dealers have done. They’ve provided a quality and consistent customer experience, whether for sales or service, for both new and returning customers.”
“One of the standout dealerships this year is Furrows of Telford which is one of just 20 to receive our coveted Customer Experience Award certificate to celebrate its customer success throughout 2023. Congratulations to Furrows ot Telford”
Accepting the award, Dave Farthing, Managing Director at Furrows Group, commented: “2023 was an incredible year for Kia and we’re delighted to play our part in the ongoing success story. Customers are our livelihood, so we always put them front and centre of our business and we find that the sales follow. Increasingly, there’s a wealth of information available to customers and a bewildering array of choice from across the market.
Whether it’s guiding customers through their purchase journey, offering advice or helping maintain their vehicles customer service is of the utmost importance at every stage of car ownership, so to receive this recognition of our team’s hard work over the past year means a huge amount to us. Thank you Kia and roll on 2024!”
2023 was a noteworthy year for Kia, setting numerous new sales records and surpassing 100,000 sales for the second consecutive year. The brand finished the year as the UK’s sixth most popular, while it was also the third best-selling brand for electrified models in 2023 with 45 per cent of sales either a hybrid (HEV), plug-in hybrid (PHEV) or battery electric vehicle (BEV). The year concluded with the launch of the seven-seater fully electric EV9 – Kia’s new flagship model headlining the multi award-winning electrified range.
© Furrows Group Ltd
Reg. Office: The Shrewsbury Garage, Benbow Business Park,
Harlescott Lane, Shrewsbury, Shropshire. SY1 3EQ
Reg. Company Number: 00149772
VAT Reg. No. 823 8521 30
Furrows Limited are a credit broker and not a lender. We are Authorised and Regulated by the Financial Conduct Authority. FRN 688547. We can introduce you to a selected panel of lenders, which include manufacturer lenders linked directly to the franchises that we represent. We act as an Agent for the Lenders and we would introduce you firstly to the manufacturer lender linked directly to the particular franchise who are usually able to offer the best available package to suit your needs. If they are unable to make you an offer of finance, we then seek to introduce you to the next best offer of finance from another lender on our panel. Our aim is to secure the best deal for you with your eligibility. Lenders typically pay a fixed commission to us for the introduction, calculated by reference to the vehicle model or amount you borrow but this does not affect the interest charged on the finance agreement, which is set by the lender. If you ask us what the amount of commission is, we will tell you in good time before the finance agreement is executed. All finance applications are subject to status. Furrows Limited are appointed representatives of Assurity Solutions Limited. This company is authorised and regulated by the Financial Conduct Authority, with FCA authorisation number 517510. Permitted activities include advising on and arranging general insurance contracts.
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