Group Service Manager

About us:

Join a well-established, excellent Shropshire brand - Incorporated in 1918, we have over 105 years of retailing vehicles in Shropshire, enjoying a long and well-earned reputation for quality vehicles and excellent customer service.

Job description:

We are seeking a talented and experienced Group Service Manager to join our team. The Group Service Manager will be responsible for overseeing the car and commercial service operations across our 3 branches. The successful candidate will ensure that our service delivery consistently meets or exceeds customer expectations, while also driving efficiency, productivity, and continuous improvement initiatives.

Responsibilities:

• Lead and manage a team of service professionals across various departments or locations.
• Monitor key performance indicators (KPIs) to track service delivery metrics and identify areas for improvement.
• Conduct regular performance evaluations and provide coaching and feedback to team members to support their professional development and growth.
• Handle escalated customer enquires or complaints and work to resolve issues in a timely and satisfactory manner.
• Stay up-to-date on industry trends and best practices in service management and incorporate relevant insights into our operations.
• Oversee Continuous Service Improvement (CSI) initiatives to enhance service quality, efficiency, and customer satisfaction.

• Strong leadership and managerial skills, with the ability to motivate and inspire team members to achieve their full potential.
• Excellent communication and interpersonal abilities.